Our story
Encore Gym was founded in 2002 as a family owned and operated business specialising in supplying high-quality gym equipment at great prices.
Instead of being just another gym equipment retailer, our founders wanted to be the best in the industry and set their minds to doing so! Over the last two decades Encore Gym has grown into one of Australia’s largest online fitness equipment retailers, helping thousands of customers live longer, happier and healthier lives.
Our values
For 20 years helping customers reach their fitness goals has been at the heart of what we do and why we do it! We live and breathe our six core values and four brand promises — which speak of our commitment to our customers, staff, the industry and our business as a whole.
Customer Service
Customers are why we exist and we’re passionate about delivering exceptional, personalised customer service to all.
Communication
We believe open, direct and supportive communication is the foundation of any successful organisation.
Be the change you seek
We believe we should all take ownership and have the courage to lead change, creating a better experience for our people and the customers we serve.
Innovation
To help turn our ideas into reality, we embrace a culture of creative innovation in our people, processes and products.
Teamwork
We’re committed to common goals, with effective communication and accountability making our team achieve greater results.
Availability
Available 24/7 adapting to all your needs, our main goal is to be there when you need us.